Thoughts on Medical Transportation Services.

For longer than 2 full decades, MTM has combined together with their own clientele in order to establish non emergency healthcare transport with regard to reaching heath care treatment, providing self-reliance, & joining community solutions. Through leveraging high quality customer support and their potential to help build all-inclusive provider structures, they help clients to be able to carry out their objectives whilst attaining their vision of local communities devoid of confines.


Your overall health & safety really are a top issue to MTM. Because of the existing Coronavirus outbreak, MTM are following any guidance available from the Centers for Disease Control.

MTM is here now to provide a number of NEMT Brokerage services to tackle the primary problems in medical-related transportation and Public Transportation Services. Through state-wide non emergency medical transport (NEMT) brokerage to organizing & sending for leading travel organizations, their services make sure to increase member health and wellness outcomes at the same time aligning with customer targets, reducing system charges, & growing satisfaction.

Taking advantage of their own detailed knowledge of the medical transport products and services market, MTM’s mobility management model offers an innovative technique to synchronized medical transportation services.

Using a broad range of cordinated, workable transport solutions, mobility management ensures every aspect of passengers’ transport requirements can be fulfilled. They inform individuals about the transport methods available, and encourage them to choose the correct form of transport that most closely fits the requirements.

As demand continues to increase, mobility management delivers a strategic method for unifying, managing, & coordinating transport services. MTM collaborates with their clients to deliver a family of travel services & options like:

Diverse travel options and modes
Eligibility assessments
Travel training
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships

Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transportation

Performing education & outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs

As transit agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency & its contractors through continual quality improvement.



In the role of the eyes and ears of the agency a real development of the agency’s very own staff an independent Quality Assurance professional provides an extra level of impartiality to maintain various other suppliers accountable & proactively address service & compliance factors. Together with expertise which mixes travel & quality assurance, MTM appreciates the way in which different facets of Quality Assurance affect any travel divisions performance, & has a specialized system in place in order to improve conformity & procedure enhancement.

Their own specialist Quality & Compliance section keeps track of the transport of over 20 or so mil journeys a year by means of the sub-contracted network of travel carriers, with seven and a half million telephone calls received by their own customer service network locations on a yearly basis. For each of their even more than Hundred or so legal contracts, MTM include built in quality control processes in place & keep themselves responsible to performance benchmarks & Key Performance Indicators(KPIs).

MTM is known as a real leader in developing Quality Assurance processes intended for the non-emergency medical-related transport business, and has efficiently put in place these types of tactics within their services for upwards of 2 whole decades. In each and every commitment MTM run, MTM performs QA activities which makes them distinctly proficient in order to provide unbiased reviews, assess service developments, & record crystal clear results & ideas.


Having a choice of methods, guidelines, operations, and records evolved throughout the last Two full decades and geared up to be customised to meet transit specialists specific expectations, MTM is certainly very well outfitted to be able to enhance execution and also help to make instant constructive impacts for travel specialists of just about any size.

More unique towards the transportation business, MTM couples with transportation companies in Maryland & Washington, D.C. to offer professional QA solutions. In both cases, MTM work closely together with the transportation specialists to help put together detailed packages that offer oversight for both the Administration & Operations within their paratransit units.